Terms of Service

Pullsy connects to platforms you authorise, pulls your data through their official APIs, normalises it, and serves it back through a REST API and a dashboard. Instagram is the platform we support today.

In these terms:

• Service — the Pullsy dashboard, API and anything we provide with them.
• Connected Account — a third-party account, such as an Instagram Business or Creator account, that you authorise us to access.
• Your Data — everything we retrieve from a Connected Account on your instructions, plus anything you upload or enter.

• You must be 18 or older and able to enter a contract.
• Give accurate details and keep them current. You must verify your email address before you can sign in.
• Keep your password and API keys secret. Everything done with your credentials is treated as done by you.
• Tell us at support@getpullsy.com as soon as you suspect unauthorised access, and we will help you revoke keys and sessions.

API keys are shown once, when created. We store only a hash, so we cannot recover a lost key — create a new one and revoke the old.

Each plan sets how many accounts you may connect, how often they sync, how much history we keep, and your API rate limit. Current limits are on the pricing page and in the dashboard. Rate-limited requests get a 429 with a Retry-After header.

Do not work around limits with extra workspaces, shared credentials, or automated retries that ignore rate-limit responses. If usage threatens the platform’s stability we may throttle it; except in an emergency we will contact you first.

You agree not to:

• Break any law, or any platform’s terms, in your use of the Service.
• Connect an account you are not authorised to connect.
• Use the Service to build surveillance or profiling tools targeting individuals, or to harass anyone.
• Resell or redistribute raw platform data as a substitute for the platform’s own API, or build a directly competing product from it.
• Probe, scan or attempt to breach the Service, or access another customer’s data.
• Upload malware, or use the Service to distribute it.
• Reverse engineer the Service except where the law says you may.

Serious or repeated breaches may lead to suspension or termination. Where it is safe and lawful, we will warn you first and give you a chance to fix it.

We access Instagram through Meta’s official Instagram API with Instagram Login. Your use of that data is also governed by Meta’s terms and policies, and you are responsible for following them.

Platforms change their APIs, permissions and rate limits without consulting us. If a platform restricts or removes access to data we previously provided, we will tell you and adapt where we can, but we cannot guarantee continued access to anything a platform stops offering. Where such a change materially reduces what you are paying for and we cannot replace it within 30 days, you may cancel and we will refund the unused part of your current period.

Your Data is yours. We claim no ownership. You grant us only the licence we need to run the Service for you: to retrieve, store, process, back up and return your data, and to disclose it where the law requires.

You confirm you have the right to connect each Connected Account and to have us process the data it contains, including any consent or notice the people behind that data are owed. For that data you are the controller and we are the processor; how we handle personal data is set out in our Privacy Policy.

You can export your data through the API at any time while your subscription is active. After termination we keep your data for 30 days so you can retrieve it, then delete it.

The Service, its software, design and documentation are ours and stay ours. These terms grant you a limited, non-exclusive, non-transferable right to use the Service while your subscription lasts, and nothing more.

If you send us feedback we may use it freely, with no obligation to you and no claim by you over what we build with it.

We aim to keep the Service available and to sync on your plan’s schedule, but we do not promise a specific uptime figure and offer no service credits. We may take the Service down for maintenance; for planned work we will give notice where we reasonably can.

Support is by email at support@getpullsy.com during Indian business hours.

We provide the Service with reasonable skill and care. Beyond that, and to the extent the law allows, the Service is provided “as is” and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

In particular, we do not warrant that the Service will be uninterrupted or error free, or that data obtained from a third-party platform is accurate, complete or current. That data is the platform’s, reported as the platform reports it.

Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud. Consumer rights you have under mandatory law are unaffected.

Neither party is liable for indirect, incidental, special or consequential loss, or for lost profits, revenue, goodwill or anticipated savings, however caused.

Our total liability arising out of or relating to these terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim, or to ₹10,000 (or USD 120) if you have paid us nothing.

You are responsible for keeping your own copies of anything you cannot afford to lose. Our liability for loss of data is limited as set out above.

You will indemnify us against claims, losses and reasonable legal costs arising from your use of the Service in breach of these terms, from Your Data, or from your lack of the rights or consents described in section 7. We will tell you promptly of any such claim, let you control the defence, and give you reasonable help at your cost.

You may terminate at any time by cancelling and deleting your workspace. We may suspend or terminate your account if you materially breach these terms and do not fix it within 14 days of us asking, if payment remains unpaid after notice, or immediately where your use is unlawful or endangers the Service or other customers.

On termination your right to use the Service stops, we stop syncing, and after the 30-day retrieval window we delete Your Data. Sections that by their nature should survive — intellectual property, disclaimers, liability, indemnity and governing law — survive.

We may update these terms. For material changes we will email you at least 30 days before they take effect. Continuing to use the Service after that means you accept them; if you do not, cancel before they take effect and we will refund the unused part of your current period.

These terms are governed by the laws of India. The competent courts in India have exclusive jurisdiction, except that either party may seek injunctive relief wherever necessary to protect its intellectual property or confidential information.

Before filing anything, please write to legal@getpullsy.com. Most disputes are quicker to settle by email than in court, and we will engage in good faith for 30 days.

Entire agreement

These terms and the Privacy Policy are the whole agreement between us on this subject.

Severability

If a clause is unenforceable, the rest stands.

Waiver

Not enforcing a right once does not waive it.

Assignment

You may not assign these terms without our written consent. We may assign them to a successor of our business.

Third parties

Nobody other than you and us has rights under these terms.

Force majeure

Neither party is liable for delay caused by events beyond its reasonable control.

Acasa Labs (OPC) Private Limited

• Legal notices: legal@getpullsy.com
• Support: support@getpullsy.com
• Privacy: privacy@getpullsy.com